Shipping Policy

Last Updated: 17 September 2026

Thank you for shopping with SastaSetu. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Shipping Coverage

SastaSetu currently delivers to serviceable PIN codes across India. Delivery availability may vary depending on the product, seller, courier partner, delivery location, applicable restrictions, and Cash on Delivery availability.

We do not currently offer international shipping unless specifically stated on the website.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment or Cash on Delivery confirmation.

Orders placed on Sundays, public holidays, or outside normal working hours may be processed on the next business day. Certain customized, personalized, made-to-order, high-demand, or pre-order products may require additional processing time. Any special processing period will normally be mentioned on the relevant product page.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within:

• Metro and major cities: 3–7 business days

• Other serviceable locations: 5–10 business days

• Remote or difficult-to-service locations: 7–14 business days

These timelines are estimates and not guaranteed delivery dates. Delivery may take longer during sales, festivals, public holidays, adverse weather, courier disruptions, government restrictions, or other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the customer confirms the order.

Free shipping may be available for selected products, order values, customers, offers, or locations. Cash on Delivery, convenience, handling, or other charges may apply separately and will be shown at checkout where applicable.

5. Order Confirmation and Verification

After an order is placed, customers may receive confirmation through email, SMS, WhatsApp, phone call, or another available communication channel.

Cash on Delivery or high-value orders may require confirmation before dispatch. If the customer cannot be contacted or the order cannot be verified, SastaSetu may delay or cancel the order.

6. Shipment Tracking

Once an order is dispatched, tracking information may be shared through email, SMS, WhatsApp, or the customer’s account on the website.

Tracking updates are provided by the courier partner and may take up to 24–48 hours after dispatch to appear. Customers may contact us at info@sastasetu.in if tracking information is not updated for an extended period.

7. Multiple Shipments

An order containing multiple products may be packed and delivered in separate shipments. Different products may arrive on different dates, and customers may receive separate tracking details for each shipment.

Unless otherwise stated, the customer will not be charged additional shipping fees solely because SastaSetu divides an order into multiple shipments.

8. Delivery Address and Contact Details

Customers are responsible for providing a complete and accurate delivery address, PIN code, landmark, name, and active phone number.

SastaSetu will not be responsible for delays or failed delivery caused by incorrect, incomplete, or outdated information supplied by the customer.

An address change may be requested before dispatch by contacting customer support. Once an order has been dispatched, changing the delivery address may not be possible.

9. Delivery Attempts

The courier partner may contact the customer and make one or more delivery attempts. Customers should remain available at the provided phone number and delivery address.

If delivery fails because the customer is unavailable, refuses the shipment, provides an incorrect address, or does not respond to the courier, the package may be returned to SastaSetu or the seller.

Forward and return shipping charges may be deducted from any refundable amount where delivery failure is attributable to the customer, subject to applicable law.

Repeated refusal or non-acceptance of Cash on Delivery orders may result in restrictions on future COD orders.

10. Delayed Orders

Delivery delays may occur due to:

• weather conditions or natural disasters;

• courier or transport disruptions;

• public holidays, festivals, or high order volume;

• strikes, lockdowns, or government restrictions;

• remote or restricted delivery locations;

• incorrect address or customer unavailability;

• product availability or quality-check requirements; or

• other circumstances beyond reasonable control.

If an order is significantly delayed, customers may contact info@sastasetu.in with the order number. We will make reasonable efforts to obtain an update from the courier or seller.

11. Damaged, Tampered, or Open Packages

Customers should not accept a package that appears visibly opened, severely damaged, or tampered with. If possible, refuse the delivery and contact SastaSetu immediately.

For claims involving a damaged, defective, missing, tampered, or incorrect product, customers must follow the evidence requirements stated in our Return and Refund Policy, including providing a clear, continuous, and unedited unboxing video recorded before opening the package.

12. Delivered but Not Received

If tracking shows an order as delivered but the customer has not received it, the customer should:

1. check with family members, neighbours, security staff, reception, or other persons at the delivery address;

2. verify the delivery message and tracking information; and

3. contact SastaSetu at info@sastasetu.in within 48 hours of the delivery update.

We will raise an investigation with the courier partner. Investigation timelines may vary depending on the courier and delivery location.

13. Lost Shipments

If a shipment is confirmed as lost by the courier partner, SastaSetu will arrange a replacement or refund, subject to stock availability and verification.

Refunds will be processed according to the SastaSetu Return and Refund Policy.

14. Incorrect or Undeliverable Address

If an order is returned because the address is incomplete, incorrect, unserviceable, or refused, re-shipping charges may apply. SastaSetu may request address verification or advance payment before re-dispatching the order.

15. Cash on Delivery

Cash on Delivery is available only for eligible products, order values, customers, and serviceable PIN codes. COD availability will be shown at checkout.

Customers should pay the amount shown on the order or shipping label. Before making payment, customers should check that the package is addressed to them and does not appear tampered with.

Open-box inspection before payment is available only if specifically supported by the courier or mentioned on the product page.

16. Shipping Restrictions

Certain products may be restricted from shipping to specific locations because of courier limitations, safety requirements, product characteristics, government rules, or other legal restrictions.

SastaSetu may cancel an affected item or order and refund any prepaid amount according to the Return and Refund Policy.

17. Order Cancellation Before Dispatch

Customers may request cancellation before an order is dispatched by contacting customer support. Cancellation cannot be guaranteed after processing has started.

Once the order has been shipped, cancellation may not be possible and the Return and Refund Policy will apply.

18. Contact Us

For questions regarding shipping, tracking, or delivery, contact:

SastaSetu
Email: info@sastasetu.in