Return and Refund Policy

Last updated: 17 September 2026

Thank you for shopping with SastaSetu. We want you to have a smooth and reliable shopping experience. Please read this Return and Refund Policy carefully before placing an order.

1. Return Eligibility

You may request a return within 7 days of delivery if:

• you received a damaged, defective, expired, or incorrect product;

• the product is materially different from its description on our website; or

• the product is eligible for return under the return conditions stated on its product page.

To qualify for a return, the product must be unused, unwashed, unworn, and in its original condition, with all tags, accessories, manuals, free gifts, invoices, and original packaging intact.

2. Mandatory Unboxing Video

For claims involving a damaged, defective, missing, tampered, or incorrect item, the customer must provide a clear, continuous, and unedited unboxing video recorded from before the package is opened. The shipping label and the condition of the package and product must be clearly visible.

SastaSetu may be unable to approve such claims without sufficient photo or video evidence, subject to applicable consumer law.

3. Non-Returnable Items

Unless the item was received damaged, defective, incorrect, or is required to be accepted under applicable law, returns are not accepted for:

• perfumes, cosmetics, beauty, grooming, and personal-care products once opened or used;

• innerwear, lingerie, socks, and other intimate or hygiene-sensitive products;

• food, consumables, or products with a limited shelf life;

• customized, personalized, or made-to-order items;

• gift cards, downloadable products, or digital products;

• clearance, final-sale, or promotional products marked non-returnable on the product page;

• products damaged due to misuse, improper handling, accidental damage, or failure to follow instructions; and

• products returned without original packaging, tags, accessories, or free gifts.

4. How to Request a Return

To request a return, contact us within the applicable return period and share:

• order number;

• customer name and registered mobile number;

• reason for the return;

• clear photos of the product and packaging; and

• an unboxing video, where applicable.

Email: info@sastasetu.in
WhatsApp/Phone: [Insert customer-care number]

Please do not send any product back without receiving return instructions or approval from SastaSetu. Unauthorized returns may not be accepted.

5. Return Pickup and Shipping Charges

If the return is approved because SastaSetu or the seller sent a damaged, defective, or incorrect product, return pickup or reasonable return-shipping costs will be arranged or covered by us.

For other approved returns, return shipping charges may be deducted from the refund unless otherwise stated on the product page. Pickup availability depends on the customer’s pin code. If reverse pickup is unavailable, the customer may be asked to ship the product to the address provided by our support team.

6. Inspection and Approval

All returned products are inspected after receipt. SastaSetu may reject a return if the product does not meet this policy, shows signs of use or damage after delivery, has missing parts, or fails verification.

We will notify you after the inspection and confirm whether the return and refund have been approved.

7. Refunds

Once approved, the refund will be initiated within 5–7 business days to the original payment method. Your bank or payment provider may take additional time to credit the amount.

For Cash on Delivery orders, the customer may be asked to provide valid bank or UPI details. SastaSetu will never request an OTP, card PIN, CVV, or banking password to process a refund.

Any shipping, COD, convenience, or handling charges are non-refundable unless the order was incorrect, damaged, defective, or cancelled by SastaSetu before dispatch. Discounts, coupons, loyalty points, and promotional benefits will be adjusted according to the original order value.

8. Replacement

Where available, an eligible customer may choose a replacement instead of a refund. Replacements are subject to stock availability. If the replacement product is unavailable, an approved refund will be issued.

9. Order Cancellation

An order may be cancelled before it is dispatched by contacting customer support. Once an order has been shipped, cancellation may not be possible and the return rules in this policy will apply.

SastaSetu may cancel an order because of stock unavailability, pricing or listing errors, payment issues, suspected fraud, delivery restrictions, or other operational reasons. Any prepaid amount for an order cancelled by SastaSetu will be refunded to the original payment method.

10. Refused or Undelivered Orders

If delivery fails because the customer provided an incorrect or incomplete address, remained unavailable, or refused a valid order, forward and return shipping charges may be deducted from any refundable amount. Repeated refusal of Cash on Delivery orders may result in restrictions on future COD orders.

11. Exchange

Size, colour, or variant exchanges are available only where stated on the relevant product page and are subject to stock availability. If exchange is unavailable, the customer may request an eligible return under this policy.

12. Warranty Claims

Products covered by a manufacturer or brand warranty must generally be serviced through the relevant authorized service centre according to that warranty. SastaSetu will provide reasonable assistance with invoices or seller details where available.

13. Consumer Rights

Nothing in this policy limits any right or remedy available to a consumer under applicable Indian law. If any provision of this policy conflicts with a mandatory legal requirement, that legal requirement will prevail.

14. Policy Updates

SastaSetu may update this policy from time to time. The policy displayed on the website on the date of purchase will ordinarily apply to that order, subject to applicable law.

15. Contact Us

For return, refund, or cancellation support, contact:

SastaSetu
Email: info@sastasetu.in